SHIPPING POLICY
At Encounter Coffee, we are dedicated to ensuring that your coffee reaches you in perfect condition and in a timely manner. We carefully package all orders to maintain the quality and freshness of our specialty coffee. Our shipping costs are calculated at checkout, and we strive to use the most efficient and cost-effective methods to deliver your order.
We understand the importance of trust in online shopping, and that's why we aim to provide transparent and reliable shipping information to our customers. If you have any specific shipping requests or questions, feel free to reach out to our customer support team, and we'll be more than happy to assist you.
RETURN & EXCHANGE POLICY
Our goal at Encounter Coffee is to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your coffee or have changed your mind, we offer a straightforward return and exchange policy. Please contact us within 30 days of receiving your order, and we will guide you through the process.
We believe in the quality of our products, and if you encounter any issues with your coffee, we are committed to finding a solution that exceeds your expectations. Your satisfaction is our priority, and we want you to have complete confidence when choosing Encounter Coffee for your specialty coffee needs.