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ROASTING SCHEDULE

We currently roast every Friday fortnight.
Please have your orders in by 5pm (AEDT) Thursday the day before Friday's roast day. Any orders received after the cut off time will be placed onto the next roast cycle.

RETURNS AND EXCHANGES

We do not send out any coffee without undergoing quality control protocols. If you are unsatisfied with any purchase you have made from the site for any reason, please contact us via email encountercoffeeroaster@gmail.com to discuss a refund or exchange.Please note, requests for returns must be raised with us within 14 days of shipment date, subject to proof of purchase date and price.

SHIPPING POLICY

We are happy to offer standard tracked shipping via Sendle for all orders. All Sendle deliveries are 100% carbon neutral.

We offer free local pick up for all orders.

Master of None

57B Station Street, Malvern, VIC, 3144

Collecting Hours:

Monday, Tuesday, Saturday, Sunday to Friday 8am-2pm

You will be emailed once your order is ready for pick up.

FAQ: FAQ
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